30-day Comfort Guarantee

30-Day Comfort Guarantee terms

The 30 Day Comfort Guarantee applies to Beds only.

The bed or mattress must be recommended by a The Bedroom Store staff member in-store.

An approved mattress protector must be purchased with the mattress and used with the mattress, on which The Bedroom Store Comfort Guarantee has been offered.

The guarantee is void if the mattress shows any visible signs of abnormal wear, including but not limited to: stains, rips, unusual smells, or is in a condition where it cannot be resold.

The guarantee and therefore exchange will also be void if the mattress is damaged.

The Bedroom Store Comfort Guarantee will not be offered on beds bought for use as spare beds, or where the purchaser is not the prime user of the bed (the subjective assessment of comfort is not transferable).

The Bedroom Store store will charge* pick-up, delivery and restocking fees for mattresses involved in any The Bedroom Store Comfort Guarantee claim. (*Charge will be confirmed by The Bedroom Store Staff)

If the exchanged mattress is valued higher than original purchase, the difference is to be at the customer’s cost.

The price of the exchanged mattress will be the ticketed price in store at the time of the exchange.

This offer is limited to one exchange only and excludes special orders.

California King and Single sized beds are excluded from the guarantee. Note: King Single sized beds do qualify for the 30-day Comfort Guarantee.

No Refund will be given under this guarantee. You can only exchange your bed at the cost of delivery. Contact us to know more about this policy.