Terms & Conditions


Online Purchasing Items

Where you make a purchase through this Site, you are bound by our Terms & Conditions.

We do not accept responsibility for delays in delivery due to unforeseen circumstances (eg. strikes, natural disasters etc).

All colours, textures and fabrics of products are reproduced as accurately as possible, however size specifications may differ slightly. Colours and textures may also appear slightly different on this Website due to computer picture resolution and individual monitor settings.

Where the product listing is king single or smaller, a single image will be featured for indicative purposes only.
Where the product listing is a double or larger, a queen image will be featured for indicative purposes only.

All orders are subject to availability of stock.

Offers which appear on this Web site will be available until stocks sell out.

We reserve the right:

– to cancel any order for any reason, at which time, we will notify this action by e-mail or phone, using the e-mail address or numbers provided. We will refund the monies paid using the original method received; and

– to take reasonable steps to verify that the order and your credit details are bona fide.


All prices appearing on this Website are in New Zealand Dollars and include GST.

Online Delivery & Pick Ups

Delivery will be made to the address nominated on the Order by the Buyer. Delivery
will either be dispatched or ready to pick up within 10-15 business days. This time

will vary depending on the product ordered and the location chosen for delivery.
Where there is a lead time for manufacture, we will contact you to confirm dates.
To assist us at the time of collection please provide valid New Zealand photographic
ID and your order number. Please ensure that the person you have named to pick-
up the order shows one of the following forms of ID:
 New Zealand driver’s licence
 Passport
 Photo credit card
 18+ card

Website Terms

This Website may contain links to Linked Websites. These links are provided for convenience only.

Links to these websites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the sites or of any information, products or services referred to on those other sites, unless expressly stated on this Website.

The Linked Websites are not under the control of The Bedroom Store and will not be responsible for the contents or accuracy of the information or other material on any Linked Website, and we give no warranty as to, nor shall we be liable for, the information, products or services contained on a Linked Website.

Access to or use of any Linked Website provided on this Website is at your own risk.

Governing Law

The Terms of Use on this Website are governed by and must be construed according to the law applying in New Zealand. The user irrevocably submits to the non-exclusive jurisdiction of the relevant New Zealand court, with respect to any proceedings that may be brought at any time relating to this Website.

The Website is owned and operated by The Bedroom Store.

Your access to and use of the information and materials provided on this Website is subject to the terms, conditions, notices and disclaimers contained on this Website, our Privacy Policy and these Terms of Use.

We reserve the right to amend these Terms of Use at any time. The most recent version of these Terms of Use can be accessed via our Website.

In these Terms of Use, certain words may have special meanings. The special meanings of such words are set out in the “General” section below.

The Terms of Use are effective until terminated by The Bedroom Store and we may terminate these terms and your access to the Website at any time without notice. In the event of termination you are no longer authorised to access the Website, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms of Use will survive termination.

General Limitations of Liability

Other than as required under applicable consumer protection law or our Online Guarantee, under no circumstance will The Bedroom Store be liable in any way for any loss or damage caused by a user’s reliance on information obtained through the Website, or user’s reliance on any product or service obtained from the Website. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the Website, or obtained from a Linked Website.

Subject to our Online Guarantee, all content, products and services on the Website, or obtained from a Linked Website are provided to you “as is” without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

This general limitation of liability is not restricted or modified by any of the following specific disclaimers.

Specific Disclaimers

(a) Use of information

The information on this Website has been compiled for your convenience. We make no warranties about the reliability, accuracy or completeness of any information contained on the Website.

(b) Damage to computer system

We will not be liable to you or anyone else if interference with or damage to your computer systems occurs in connection with or during your access and/or use of this Website or a Linked Website.

You must take your own precautions to ensure that this Website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the computer system(s) with which you have accessed this Website.

We do not warrant that your access to the Website will be uninterrupted or error free or that any defects will be corrected.

(c) Changes to Website

We may, from time to time, change or add to this Website (including these Terms of Use) or the information, products and services without notice. However, we do not undertake to keep this Website updated. We are not liable to you or anyone else if errors occur in the information on this Website or if that information is not up-to-date.

(d) Access

Under no circumstances (including but not limited to any act or omission on the part of The Bedroom Store) will The Bedroom Store be liable for any direct, indirect, incidental, special, punitive and/or consequential damages or loss of profits, business interruption or the loss of data or information whatsoever which result from any use or access of, or any inability to use or access, this website.

(e) Products

The products and services described in this Website can be withdrawn or varied on the Website at any time and without notice.

Users of this Website are expected to make their own independent inquiries or investigations regarding the availability of products in-store.

To the extent permitted by law and subject to our Online Guarantee, liability for a breach of an implied term in relation to goods or services supplied or offered via this Website is limited to, at the discretion of The Bedroom Store :

– the resupply of the goods (or equivalent goods) or services;

– the repair of such goods;

– the payment of the cost of replacing the goods or acquiring equivalent goods;

– the payment of the cost of having the goods repaired;

– or in the case of services – the payment of the cost of having the services resupplied.

(f) Pricing

Reference to prices on this Website may differ to those offered in store, and act as an indication only of the approximate cost. Prices featured on this Website may vary from state to state prices and they may be subject to change without notice. Where applicable, prices are inclusive of GST.

Although we do our best to ensure prices stated on this website are accurate, errors do occur and where this occurs we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

Where reference is made to Supersize, Upsize or Upgrade in a promotion, this refers to paying the same price for the larger bed advertised as the smaller bed advertised. It does not refer to the consumer receiving an additional bed at no extra cost.

*Please be advised that The Bedroomstore stores are independently owned and operated.  This does mean that store trading hours may differ from store to store regardless of national marketing.  Please ensure you check your specific store opening days and times here.

Price Beat Guarantee

Price Beat Guarantee: ^Guarantee applies only on identical products in stock at another local retailer, excludes trade, corporate purchases, and stock liquidations. Further conditions apply, see in-store or online for more details.

The proof of the identical product must be shown and documented prior to the sale. Our offer to beat an advertisement price is made, subject to the following terms and conditions.

If the customer provides a copy of a catalog, an advertisement broadcast on commercial radio, cover printouts/snapshots of competitors online web pages, telecast on commercial television or published in a daily newspaper (other than in the classified section) by a local competitor (within New Zealand) by which the competitor offered the unconditional sale and immediate delivery to the public of a product identical to the relevant product for an unconditional advertised cash price, which is less than the price offered by The Bedroom Store for the relevant product after all allowances, rebates, and discounts, then The Bedroom Store at the store’s discretion will beat the advertised price. The offer to beat the competitor’s price cannot be accepted by a customer: (a) more than once in relation to a relevant purchase; or (b) if the competitor price is conditional, or a price determined after the allowance of any amount for or is part of a promotion involving, financing, delivery, rebates, cash back offer, free or bonus offer, trade discount, stock clearance or any limited quantity promotion; or (c) if the customer cannot prove to the reasonable satisfaction of The Bedroom Store that the competitor could, on the date of the relevant purchase, supply the competitor product to the customer out of stock on hand of the competitor at the retail premises or warehouse of the competitor.

Furthermore, The Bedroom Store will not accept proof of competitor prices after the sale has taken place or at a later date, regardless if the item/s purchased are pending or awaiting delivery. The Bedroom Store will not offer a reduction or change in price, or any alteration to the transaction in the unlikely event a customer finds a lower price at a competitor after their purchase time and date. Any subsequent change or cancellation of purchase will adhere to the standard The Bedroom Store cancellation and refund policies, and will be subject to standard cancellation fees and terms.

40 Day Comfort Guarantee

The 40 Day Comfort Guarantee applies to Beds only.

The 40-Day Comfort Guarantee applies to beds only and must be a recommended bed as approved and confirmed by your salesperson in-store.  Criteria to qualify for the Comfort Guarantee applies. Pick up, delivery, and restocking fees may apply.

The bed or mattress must be recommended by a The Bedroom Store staff member in-store.

An approved mattress protector must be purchased with the mattress and used with the mattress, on which the The Bedroom Store Comfort Guarantee has been offered.

The guarantee is void if the mattress shows any visible signs of abnormal wear, including but not limited to: stains, rips, unusual smells, or is in a condition where it cannot be resold. The guarantee and therefore exchange will also be void if the mattress is damaged.

The The Bedroom Store Comfort Guarantee will not be offered on beds bought for use as spare beds, or where the purchaser is not the prime user of the bed (the subjective assessment of comfort is not transferable).

Note : There is a $99 exchange fee to cover the delivery expenses and sanitation or disposal
of the returned mattress. Maximum delivery distance is 40 Km’s from your local store.
Longer deliveries will incur additional delivery expenses.

If the exchanged mattress is valued higher than original purchase, the difference is to be at the customer’s cost.

The price of the exchanged mattress will be the ticketed price in store at the time of the exchange.

This offer is limited to one exchange only and excludes special orders.

California King and Single sized beds are excluded from the guarantee. Note: King Single sized beds do qualify for the 40-day Comfort Guarantee.

The 40 Days Comfort Guarantee applies to mattresses and bases only. The following
items are NOT covered by the 60-Days Comfort Guarantee
• Customised Mattresses (change of fabric or custom size mattress)
• Floor Model’s
• Damaged mattress sold on clearance price
• Adjustable Foundations (electric beds)
• Pillows
• Mattress Protectors

Copyright and Trademarks

The information and material contained in this Website is subject to copyright which is owned by The Bedroom Store.

You are provided with access to this Website only for your personal use, and not for commercial uses.

You may not, in any form or by any means commercialise any information, products or services obtained from any part of this Website. You may download a single copy of this Website and where necessary use this copy as a reference for personal reference only. The information and materials on this Website are not provided for professional use.

You must not otherwise adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works, alter, modify, download, broadcast, sell or transfer any information or materials from any part of this Website unless it is expressly provided for in these Terms of Use or the Website or with the written consent of The Bedroom Store.


All trade marks and The Bedroom Store products referred to in this Website are registered trade marks of The Bedroom Store and must not be used without our written consent.

Product and company names other than those owned by The Bedroom Store that may be displayed on this Website from time to time may be the trade marks of other people or entities and therefore must not be used without the consent of the owner of the trade mark.

Nothing contained in the Website should be construed as granting any licence or right of use of any trade mark or part of any trade mark displayed on the Website without the express written permission of The Bedroom Store or any other relevant person or entity.


In this website:

“The Bedroom Store” is the trading name for the stores under the incorporated society,” GST” means any tax imposed by or through the tax system (Goods and Services Tax).”Linked Website” means websites of persons or entities other than The Bedroom Store which are hyperlinked from this Website.”Online Guarantee” means the guarantee provided by The Bedroom Store in respect of any of its beds purchased by a customer.”Website” means the whole or any part of the web pages located at www.thebedroomstore.co.nz (including the layout of this Website, individual elements of the Website design, underlying code elements of this Website, or text, sounds, graphics, animated elements or any other content of this Website.)

Nothing contained in these Terms of Use derogates from The Bedroom Store’s right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by The Bedroom Store with respect to that use.

All rights are reserved. Not to be reproduced without consent.